Refund Policy

This policy applies to digital products, subscriptions, and custom custom development sold by NomadFirst LLC. We do not sell physical goods and we do not charge a shipping fee. Payments are taken by Stripe and refunds are returned through Stripe to the original payment method.

For an app, a website product, a license, or any other one-time digital purchase, you may request a full refund within 14 days of the charge if you have not substantially used the product.

Substantial use means you kept using the product after the first 48 hours, or you downloaded or exported the main deliverable when the product is a file. After 14 days, or after substantial use, that purchase is final, except where the law requires a refund.

You may cancel a subscription at any time by emailing info@nomadfirst.co from the address used to buy it, or by any cancellation control inside the product. We confirm the cancellation by email.

Cancellation stops the next renewal. It does not, by itself, refund the period already started. You may request a refund of a subscription charge within 14 days of that charge if you have not substantially used the product during that period. A later renewal is not refunded once the new period has started, except where the law requires it. We do not refund unused days after the 14-day window.

Custom development follows the written agreement for that engagement. If that agreement sets a payment or cancellation rule, that rule applies.

If the agreement does not set a rule: a payment is refundable in full before work has started. After work has started, fees for work already performed are not refunded. Any prepaid amount for work that has not started is refunded.

Email info@nomadfirst.co with your name, the product or service, the charge date, the amount, the currency, the payment reference if you have it, and a short reason. The person or business that paid, or someone authorized to act for them, may make the request.

We reply within 7 business days to confirm whether the refund is approved. An approved refund is submitted to Stripe within 14 business days of that approval. Stripe returns it to the original payment method in the same currency as the charge. Your bank or card issuer may take additional time to show the credit. We do not send a refund to a different account unless the original method cannot receive it and we agree another method in writing.

We decline a request when:

• the 14-day window for that digital product or subscription charge has passed
• the product was substantially used, as described above
• the fee is for custom work already performed
• the same charge was already refunded or reversed
• the request is fraudulent, abusive, or made by someone who did not pay and is not authorized to act for the payer

A checkout page may state a different rule only when that statement is shown before you pay and the law allows it. This policy does not remove a consumer right that the law does not allow us to remove.

If you believe a charge is wrong, contact us at info@nomadfirst.co before opening a dispute with your bank. We will review it under this policy. If a bank dispute reverses a charge, we may suspend access to the product covered by that charge while the dispute is open.

Orders, renewals, and the license to use a product are described in the terms of service.

Cancellations and refunds: info@nomadfirst.co

NomadFirst LLC
Shams Business Center, Sharjah Media City Free Zone, Sharjah, United Arab Emirates